Tickets can be purchased both online and on site at the ticket desk during opening hours. At the desk, payment can be made by credit card or cash, exclusively for same-day admission or for the purchase of an Open-Date ticket. The official ticketing provider is TicketOne. HIGHLINE is not responsible for tickets purchased through non-official sales channels.

Please note: Capacity is limited. We strongly recommend booking in advance online through our website. View all available dates HERE.

HIGHLINE is open every week from Tuesday to Sunday, from 10:00 AM to 6:00 PM. Last admission is at 5:30 PM, and all visitors will be escorted to the exit at 6:15 PM.

We recommend purchasing your ticket online, where you can check real-time availability. Some dates may be unavailable due to private events, venue rentals, or capacity limits.

Each ticket is valid for one entry only. Delays of more than 60 minutes, cancellations due to bad weather, or personal unforeseen circumstances are non-refundable.

Yes, HIGHLINE offers a full calendar of evening events!

Each month we host special night openings, sunset aperitifs, short film screenings, concerts, theatre performances and much more. You can find all details and the full program on our EVENTS page.

Yes, all groups of more than 15 people are required to book in advance by emailing: info@highlinegalleria.it

Our offices are open Monday to Friday, from 10:00 am to 6:00 pm. Requests are processed within 48 hours of receipt. HIGHLINE offers certified Tourist Guide services for groups; this service must be requested well in advance.

Please note: access cannot be guaranteed for groups of more than 15 people without prior email booking. Groups arriving more than 15 minutes after the agreed time may be denied entry.

Schools may book visits exclusively on Tuesdays and Wednesdays, between 10:00 am and 1:00 pm.

Moking, running, leaning over or placing objects beyond the railings are strictly prohibited. Visitors are required to keep a low tone of voice and respect the quiet enjoyment of others. HIGHLINE security staff, including plainclothes personnel, ensure full compliance with the regulations. Any violation may result in fines or removal from the premises.

Due to the elevated pathway, bulky items that may compromise safety are not permitted, including strollers and large luggage. A cloakroom service is not available. For security reasons, HIGHLINE staff may inspect visitors’ bags and backpacks at any time.

Please note: on the Panoramic Rooftop, any behavior that endangers personal safety, other visitors, or people in Piazza del Duomo will result in immediate removal from the premises and notification to the Duomo Carabinieri Unit.

Yes, photos and videos are permitted for personal use only.

Please note: content created for commercial purposes is not allowed. Any filming or professional shooting must be authorized in advance by the Management by sending a request to info@highlinegalleria.it.

In the event of a violation, the responsible party will be required to pay a penalty equal to HIGHLINE’s hourly rental fee.

In the event of light rain or mild adverse weather conditions, HIGHLINE will remain open and accessible. Tickets are non-refundable in such cases.

In the event of severe weather, HIGHLINE may be required to close for safety reasons. In these circumstances, tickets will be refunded.

HIGHLINE tickets are valid exclusively for the selected date and time. A maximum delay of 60 minutes is permitted.

The recommended visit duration is approximately 60 minutes. HIGHLINE is typically busier on weekends.

For safety reasons, no more than 150 visitors are admitted per hour, and some time slots may sell out.

We strongly recommend purchasing tickets online in advance by selecting your preferred date and time from the calendar available on our website.

HIGHLINE offers a dedicated route for children, with games and riddles. Please ask for the children’s leaflet at the entrance. For safety reasons, strollers are not permitted, as they could obstruct emergency escape routes.

Running, jumping and leaning over the railings are strictly prohibited. Parents are kindly asked to supervise their children at all times and ensure they respect safety rules and the quiet of other visitors.

Pets are not allowed at HIGHLINE due to the metal grating floor, exposure to weather conditions and the height of the walkway. These factors could make the experience stressful for animals, and access is restricted to protect their health and safety.

The consumption of food and drinks brought from outside is not permitted at HIGHLINE. On site, there are cafés and refreshment points where visitors can purchase snacks, coffee and beverages.

We kindly ask all guests to respect the premises and maintain cleanliness by using the designated bins and separating waste whenever possible.

The route includes flights of stairs, narrow corridors and elevated walkways. Restrooms are available on site.

Please note: HIGHLINE is located within a historic landmark protected by the Ministry of Cultural Heritage. For this reason, it has not been possible to adapt the entire route to ensure full wheelchair accessibility. However, the newly renovated areas inside the façade of Galleria Vittorio Emanuele II are accessible to wheelchair users.

We offer several discounted rates, which you can find on the VISITS page.

Free admission is reserved exclusively for visitors with disabilities and for children under 6 years of age. Accredited press representatives with a valid press card may request a discounted rate only upon prior approval from the management by writing to info@highlinegalleria.it.

Please note: for all discounted tickets, valid documentation must be presented at the entrance, such as an ID card, university card, or other relevant proof of eligibility.

Yes, journalists holding a valid press card must request accreditation in advance in order to receive the discounted rate. Please agree on the date and time of your visit with the management by writing to info@highlinegalleria.it before your arrival.

Please note: discounted access will not be granted without prior accreditation approved by the management.